It indeed was a significant experience to participate in a professional forum in Australia with such Consulting veterans and alumni of the global consulting 'Big 5' sharing their vivid experiences.
A handful of the 'catch words' that did the talking from those lucid presentations, interesting anecdotes and keen observations of these leaders and successful change agents are marked here.
Elevator Speech: Brevity rules. Elevator speech is to a presentation what a ppt is to a thesis documentation. It's a distilling process of ideas that should also help lead complexity to simplicity. [One doesn't need an appointment to run into a senior executive in an elevator. That's the opportunity knocking if you have your elevator speech ready.]
Journey Map: SWOT analysis tool, minus "weakness", plus action strategy. A completely optimistic tool that assumes "failure is ignored as an option". This tool shall require risk management separately. A brilliant tool when faced with a group having negative mindset in majority.
Follow the Money: All change strategies shall revolve around economic drivers. Simply put: When in doubt whom to influence, target the one with the budget.
Healthy Tension: One of the most critical and effective productivity enabler skill for any people manager: Knowing the thresholds of the resources - Pushing resources up to the *right* limit to deliver more.
Tribal Knowledge: Islands of Knowledge in any large organization where knowledge management has been virtually non-existent or ineffective. Only a handful of people, mostly through 'inheritance', know about a certain function, system, technique or procedure.
On a lighter note, below is the quick-wit commercial on corporate Change that I always liked:
- See also:
- Related post: Change, and Catch Words of Consulting II